Delivery Information
At Golden Lust, we strive to ensure that your shopping experience is seamless from start to finish. Here’s what you need to know about our delivery process:
- Shipping Method: We proudly use Royal Mail to deliver your orders, ensuring safe and reliable shipping directly to your doorstep.
- Processing Time: All orders are processed within 1-2 business days. You will receive a confirmation email once your order has been dispatched.
- Delivery Time:
- Standard Delivery: Typically takes 3-5 business days within the UK.
- Express Delivery: Available for an additional fee, usually takes 1-2 business days.
- Tracking Your Order: Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your shipment’s progress on the Royal Mail website.
- Shipping Costs: We offer free shipping on all orders within the UK, with no minimum purchase required!
Returns Policy
We want you to be completely satisfied with your purchase. If you need to return an item, please follow our simple returns process:
- Return Window: You may return any unopened and unused products within 30 days of receipt for a full refund or exchange.
- How to Initiate a Return:
- Contact our customer support team at men@honeyuk.net to request a return authorization.
- Pack the item securely in its original packaging, including any accessories and documentation.
- Ship the package to the address provided in your return authorization email. Please note that you are responsible for the return shipping costs unless the return is due to our error.
- Refund Processing: Once we receive your returned item, we will process your refund within 5-7 business days. You will receive a confirmation email once the refund has been issued.
- Exchanges: If you wish to exchange a product, please follow the return process and place a new order for the desired item.
Important Notes
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of delivery, and we will arrange for a replacement or refund.
- Non-Returnable Items: For hygiene reasons, we cannot accept returns of opened or used products.
If you have any questions about our delivery and returns policy, please feel free to reach out to our customer support team.